In order to achieve the vision, the following operational aspects shall be ensured in the journey to organisational excellence, in terms of product/service, customer, geographical and technological aspects:
We shall provide high standard forensic services using validated and internationally recognised test methods for competence and global equivalence.
We shall commit ourselves in providing satisfaction to serve our valued customers with state-of-the-art testing activities to meet their requirements, thus, ensuring its excellent functioning whilst considering the Social, Economic and Environmental aspects.
We shall provide adequate training to our personnel to enable them deliver to their full potential.
We shall continually provide Forensic services in the Republic of Mauritius, neighbouring islands, and other countries and to whoever might require our expertise and experience.
We shall always make full use of forensic testing tools, techniques and available technologies through internationally organised events, proficiency testing and Interlaboratory comparison exercises.
We shall strive to ensure that sample collection and receipt, storage, diagnosis and testing activities are carried out in an ethical manner to ensure that the integrity of the sample and results are kept intact while providing full confidentiality and impartiality.